Frequently Asked Questions
Everything you need to know about your new electric adventure.
How long does shipping take for a Lectric eBike?
Most in-stock bikes ship within 2-5 business days. Once shipped, delivery typically takes 3-7 business days depending on your location within the continental United States.
Do I need to assemble the bike myself?
Lectric eBikes are designed to be nearly ready to ride right out of the box. Most models arrive fully assembled or require only a few simple steps like attaching the pedals and checking the tire pressure.
What is the return policy for Lectric products?
We offer a 14-day return window for bikes in new and unused condition, subject to a restocking fee. Please note that shipping costs for returns are the responsibility of the customer.
What kind of warranty comes with my purchase?
Every new Lectric eBike comes with a one-year limited warranty that covers the replacement of defective parts, including the motor, battery, and frame, against manufacturing defects.
How far can I travel on a single charge?
Range varies by model and riding conditions, but most Lectric eBikes offer between 25 to 65 miles of range depending on weight, terrain, and the level of pedal assist used.
Do you offer financing options?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to ride now and pay over time with competitive interest rates.